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research report

The adoption and use of quality systems in the voluntary sector

January 2004

Centre for Voluntary Action Research


This is a final report of a Study carried out by the Centre for Voluntary Action Research at Aston Business School for the Quality Standards Task Group and Charities Evaluation Services between July 2002 and January 2004.


The study had two principal aims – to investigate the impact of commonly used quality systems, including PQASSO, Investors in People and the Excellence Model: and to produce practical tools that will help voluntary organisations to decide whether to use a system and if so which one.


(The Adoption and Use of Quality Systems in the Voluntary Sector 2004)

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