The Adoption and Use of Quality Systems in the Voluntary Sector

Submitted by Jo Pearce on Fri, 01/15/2010 - 11:25
in

This is an Executive Summary of the Final Report of the Study carried out by the Centre for Voluntary Action Research at Aston Business School for the Quality Standards Task Group
and Charities Evaluation Services between July 2002 and January 2004.

The Study had two principal aims - To investigate the impact of the most commonly used quality systems used in the voluntary sector, including PQASSO, Investors in People and the Excellence Model and also to produce practical tools that will help voluntary organisations to decide whether to use a system and if so which one; and to use a system effectively to improve services.

For the full report click here.